Patient Intake Representative - Full Time - Day

JOHNSON REHABILITATION; Edison (NJ); On-site; USD 35,000 - 52,000; Full time

Job summary

Hackensack Meridian Health in Edison, NJ is seeking an administrative professional to manage patient intakes, scheduling, and billing inquiries in a fast-paced hospital setting. The role requires strong organization and clear communication to support clinicians and patients alike.

You will perform insurance screening and verification, patient registration, and entry of charges, while handling a high volume of calls, maintaining accurate department records, and preparing routine reports to

Qualifications

• High school diploma or GED required.
• Minimum 1 year of related work experience in a physician practice, hospital, or customer service setting.
• Strong organizational skills with ability to set priorities.
• Excellent written, verbal, and interpersonal communication.

Responsibilities

• Initiate patient intakes and schedule appointments.
• Perform insurance screening and verification/authorization.
• Handle high volume customer calls and inquiries.
• Register patients and enter patient charges.
• Respond to medical records requests and billing inquiries.
• Prepare reports and maintain department records.

Skills

Customer service experience

Multitasking

Communication skills

Organizational skills

Education

High School diploma / GED

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

This position is responsible for providing a wide variety of activities including but not limited to: initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquiries; entering patient charges; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting.
• Good organizational skills; ability to set priorities effectively.
• Excellent communication, written and interpersonal skills; and ability to accept direction and perform multiple tasks.