Patient Access Specialist - Full Time - Day

Hackensack Meridian Health; Neptune Township (NJ); Sur place; USD 29 000 - 40 000; Plein temps

Résumé du poste

Hackensack Meridian Health is seeking a Patient Access Specialist to support inpatient and outpatient access functions across assigned hospital areas. You will verify patient identity, manage demographic information, and coordinate with insurance for verification, pre-certification, and financial clearance.

The role requires strong communication, Excel/Office proficiency, and the ability to work rotating shifts including weekends and holidays as needed.

Qualifications

• High school diploma or GED required.
• Bachelor's degree and/or related experience preferred.
• Minimum 1+ year hospital setting experience desirable.
• Experience with EPIC systems and medical terminology preferred.

Responsabilités

• Conduct quality interviews with patients to verify identity and demographics.
• Perform insurance verification, pre-certification, and financial clearance.
• Handle scheduling, bed planning, pre-registration, and registration tasks.
• Collect payments at point of service and ensure patient experience remains positive.
• Adhere to HIPAA, safety regulations, and quality standards.

Formation

High School diploma / GED

Bachelor's degree (preferred)

Outils

EPIC Cadence

EPIC Prelude

EPIC HB

Microsoft Office / Google Suite

Description du poste

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Patient Access Specialist is responsible for all Inpatient and Outpatient Patient Access functions within the Patient Access Services Department in their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Conducts quality interviews with every patient to ensure compliance with patient safety rules and state and federal regulations. Gathers appropriate identification for patients and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all applicable patient consents/attestations. Performs job related functions including, but not limited to, facility based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection and financial clearance under the direction of the Supervisor/Manager/Director for these designated areas. Must adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times.

* The shift is 3:00pm - 1:30 am with an every other weekend requirment*

*You are required to work 3 out of the 6 holidays*

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to work rotating schedules/shifts based on needs.
• Good written and verbal communication skills.
• Customer Service Oriented.
• Basic medical terminology knowledge.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
• Ability to work every other weekend.
• Ability to work three (3) out of six (6) holidays.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's Degree and/or related experience.
• Minimum of 1+ years of experience in a hospital setting.
• Patient Financial services experience in a professional or hospital setting.
• Prior registration/insurance verification experience.
• Excellent Analytical, written and verbal communication, and interpersonal skills.
• Proficient medical terminology knowledge.
• Knowledge of insurance specifications, ICD10 and CPT4 codes.
• Bilingual (i.e. Spanish or Korean).
• Experience with EPIC HB, Cadence, and Prelude.

Licenses and Certifications Required:

• Successfully complete EPIC Cadence and Prelude training and pass assessment that follows within 30 days after Network access is granted.