Patient Intake Representative - Physician Pratice

JFK University Medical Center; Edison (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Hackensack Meridian Health seeks a Patient Intake Representative to support our front-line operations. You will initiate patient intakes, schedule appointments, and perform insurance screening and verification/authorization activities, ensuring accurate patient registration and billing support.

You will handle a high volume of calls and inquiries, enter patient charges, respond to records requests, and help prepare departmental reports to maintain orderly records.

Qualifications

• High School diploma or GED required.
• Minimum of 1 year related work experience in a physician practice, hospital setting, or customer service setting.
• Strong organizational and communication skills; ability to manage multiple tasks.
• Excellent written and verbal communication; proficient with MS Office and Google Suite.

Responsibilities

• Initiate patient intakes and schedule appointments.
• Perform insurance screening and verification/authorization processes.
• Handle patient registration and a high volume of calls/inquiries.
• Enter patient charges and respond to medical records requests and billing inquiries.
• Prepare reports and maintain department records.

Skills

Excellent communication

Written and verbal communication

Good organizational skills

Ability to set priorities

Customer service experience

1 year related work experience

Education

High School Diploma or GED

Tools

Microsoft Office

Google Suite

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Patient Intake Representative is responsible for providing a wide variety of activities including but not limited to: initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquiries; entering patient charges; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting.
• Good organizational skills; ability to set priorities effectively.
• Excellent communication, written and interpersonal skills; and ability to accept direction and perform multiple tasks.
• Excellent written and verbal communication skills.
• Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.