Patient Intake Rep - Full Time -Day

JERSEY SHORE UNIVERSITY MEDICAL CENTER; Neptune Township (NJ); On-site; USD 36,000 - 60,000; Full time

Job summary

Hackensack Meridian Health is seeking a patient access coordinator to support appointment scheduling, insurance verification, and patient registration. The role involves handling a high volume of calls, entering charges, and managing records and billing inquiries.

The ideal candidate will have a High School diploma or GED, at least 1 year of related experience, and strong organizational and communication skills. Proficiency in Microsoft Office and Google Suite is preferred.

Qualifications

• Requires a High School diploma or GED.
• Minimum 1 year related work experience in a physician practice, hospital, or customer service setting.
• Strong organizational and multitasking abilities.

Responsibilities

• Initiate patient intakes and schedule appointments.
• Perform insurance screening, verification, and authorization processes.
• Handle high volume of calls and inquiries; register patients.
• Enter patient charges and respond to medical records requests and billing inquiries.
• Prepare reports and maintain department records.

Skills

Communication skills

Organizational skills

Multitasking

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

Google Suite

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

This position is responsible for providing a wide variety of activities including but not limited to: initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquiries; entering patient charges; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting.
• Good organizational skills; ability to set priorities effectively.
• Excellent communication, written and interpersonal skills; and ability to accept direction and perform multiple tasks.
• Excellent written and verbal communication skills.
• Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.