Patient Intake & Referral Specialist

US Physical Therapy; Lynchburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401k plan

Health insurance

Dental benefits

Paid time off

Professional development

Employee discounts

EAP

Job summary

Rehab Associates of Central Virginia is seeking a courteous front desk coordinator to greet referrals, callers, and visitors. You will handle intake, verify referral information, and relay details to clinicians while maintaining HIPAA privacy and a welcoming atmosphere.

Ideal candidates have strong customer service skills, attention to detail, and the ability to coordinate with multiple departments. This full-time role supports our outpatient physical therapy clinic network in Central Virginia.

Qualifications

• High school graduation or equivalent.
• Excellent in-person and phone customer service.
• Great time management and organizational skills.

Responsibilities

• Serve as the first point of contact for all incoming referrals, including calls from patients and referral sources.
• Handle initial inquiries with a friendly, professional phone presence and accurate information.

Skills

Customer service

Phone etiquette

Time management

Team player

Education

High school diploma or equivalent

Job description

Rehab Associates of Central Virginia is seeking a courteous front desk coordinator to greet referrals, callers, and visitors. You will handle intake, verify referral information, and relay details to clinicians while maintaining HIPAA privacy and a welcoming atmosphere.

Ideal candidates have strong customer service skills, attention to detail, and the ability to coordinate with multiple departments. This full-time role supports our outpatient physical therapy clinic network in Central Virginia.