Patient Care Concierge: Clinic Front Desk

Drayer Physical Therapy; Stafford (VA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Charity Day

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

401K match

Job summary

Drayer Physical Therapy in Stafford, VA is hiring a Patient Care Coordinator I to support clinic growth through efficient patient intake and practice management. You will collaborate with the Clinic Director to ensure smooth daily operations and a welcoming front office environment.

The role emphasizes collecting payments, converting referrals, scheduling visits, and delivering strong customer service while learning multiple clinic processes and software systems.

Qualifications

• High School Diploma or equivalent.
• Excellent communication with Business Office and Field leadership.
• Ability to multitask, meet deadlines, and work with little supervision.
• Efficient time management and presentation skills.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Provide excellent customer service.
• Create an inviting clinic atmosphere.
• Monitor arrival rate through a great customer experience.
• Manage schedule, documents, and non-clinical tasks.
• Attend required trainings and compliance sessions.

Skills

Communication skills

Multitasking

Time management

Presentation skills

Education

High School Diploma or equivalent

Job description

Drayer Physical Therapy in Stafford, VA is hiring a Patient Care Coordinator I to support clinic growth through efficient patient intake and practice management. You will collaborate with the Clinic Director to ensure smooth daily operations and a welcoming front office environment.

The role emphasizes collecting payments, converting referrals, scheduling visits, and delivering strong customer service while learning multiple clinic processes and software systems.