Patient Intake & Front Desk Specialist

Treatment Centers Hold Co, LLC; Petersburg (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

PTO

401K with match

Continuing Education

Life Insurance

Short/Long Term Disability

Paid parental leave

Mental Health day

Calm subscription

Job summary

Crossroads Treatment Centers is seeking a friendly Medical Receptionist to deliver exceptional front-desk service in our Virginia clinics. You will check in patients, collect payments, and support daily operations with a professional, patient-focused approach.

You'll guide new patients through the intake process, coordinate with clinical staff, and handle clerical duties to keep patient accounts accurate.

Qualifications

• High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Provide excellent customer service checking in patients, receiving payments, and assisting in daily operations.
• Maintain friendly, professional attitude towards patients.
• Provide an exceptional experience by guiding new patients through their intake process.
• Collect urine and saliva samples for patient drug screens as needed; maintains daily financial records and reports.
• Coordinates with medical and clinical staff to coordinate intakes.
• Provides clerical and logistical support.
• Oversees patient accounts and financial responsibilities.

Skills

Customer service

Healthcare experience

Intake process

Clerical skills

Team coordination

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is seeking a friendly Medical Receptionist to deliver exceptional front-desk service in our Virginia clinics. You will check in patients, collect payments, and support daily operations with a professional, patient-focused approach.

You'll guide new patients through the intake process, coordinate with clinical staff, and handle clerical duties to keep patient accounts accurate.