Origination Specialist

US Physical Therapy; Lynchburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401k plan

Health insurance

Dental benefits

Paid time off

Professional development

Employee discounts

EAP

Job summary

Rehab Associates of Central Virginia is seeking a courteous front desk coordinator to greet referrals, callers, and visitors. You will handle intake, verify referral information, and relay details to clinicians while maintaining HIPAA privacy and a welcoming atmosphere.

Ideal candidates have strong customer service skills, attention to detail, and the ability to coordinate with multiple departments. This full-time role supports our outpatient physical therapy clinic network in Central Virginia.

Qualifications

• High school graduation or equivalent.
• Excellent in-person and phone customer service.
• Great time management and organizational skills.

Responsibilities

• Serve as the first point of contact for all incoming referrals, including calls from patients and referral sources.
• Handle initial inquiries with a friendly, professional phone presence and accurate information.

Skills

Customer service

Phone etiquette

Time management

Team player

Education

High school diploma or equivalent

Job description

A positive attitude is the key component to both the Rehab Associates Way and the Family Code. The Rehab Associates Way is how we work with those outside of the organization and the Family Code is how we work with each other.

• Competitive compensation
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive

Job Description

This position is to serve as the first point of contact for all incoming referrals, including calls from patients and referral sources. They will handle this initial contact with grace and swiftness using a smiling phone voice. They must be well versed in all services provided by Rehab Associates clinics, historical trends in insurances, direct access regulations, local referral sources, the Rehab Associates registration process, FOTO, and the Rehab Associates website. Maintain the privacy of patients both within the clinic and outside of work, following HIPAA guidelines.

Qualifications

• High school graduate or equivalent
• Excellent in-person and phone customer service
• Great time management and organizational skills
• Team player attitude and energetic with a focus on excellent customer service

Additional Information

About Rehab Associates of Central Virginia:

Rehab Associates of Central Virginia is an outpatient physical therapy clinic focusing on putting our patients' needs first. Our physical therapists have advanced degrees in specialty orthopedic care from head to toe. From musculoskeletal headaches to lower back pain to heel pain syndrome, we can help our patients' pain issues and return them to regular activity. Rehab Associates has 16 physical therapy clinics throughout Central Virginia.

At Rehab Associates of Central Virginia, we are dedicated to working with one another as a team across our sub-specialty practices, and with our physician partners, to:

• Improvethe quality of life of every patient we treat.
• Delivercomprehensive, specialized physical therapy treatment in a caring and convenient manner to everyone we serve.
• Utilizeour expertise to educate and inform our patients, making them more self-reliant in managing their health and well-being.
• Providea caring and rewarding work environment for our employees to enhance their personal and professional lives.
• Become every patient and physician's trusted choice in expert physical therapy care for every rehabilitation need.