Patient Insurance Navigator

Fresenius Medical Care AG; Galesburg (IL); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Fresenius Medical Care seeks an Insurance Education and Coordination Specialist to assist dialysis patients in selecting and applying for optimal insurance options. You will educate on Medicare, Medicaid, COBRA, and related programs, while handling documentation and follow-up with claims and indigent waivers.

The role requires 2–5 years in a healthcare setting, strong communication, organizational skills, and independent work capabilities. Travel to clinics in the region is expected.

Qualifications

• Bachelor’s degree preferred in Social Work or healthcare.
• 2–5 years of related experience; healthcare setting preferred.
• Experience with Medicare, Social Security and Medicaid systems is a plus.
• Excellent written and communication skills.
• Strong customer service philosophy and ability to work independently.
• Proficient with PCs and Microsoft Office applications.
• Valid driver’s license.

Responsibilities

• Educate and coordinate insurance options for dialysis patients in the region.
• Educate on Medicare, Medicaid, COBRA, and related options.
• Assist with applications and follow up on claims or indigent waivers.
• Review and verify insurance information; monitor monthly status and spend-downs.
• Prepare monthly reports and audit patient insurance data for accuracy.
• Assist QA processes and respond to questions as needed.
• Frequent local travel to clinics; valid driver’s license required.

Skills

Communication

Customer service

Time management

Organization

Independent work

MS Office

Education

Bachelor’s Degree preferred (Social Work/Healthcare)

Tools

Microsoft Office

Job description

Fresenius Medical Care seeks an Insurance Education and Coordination Specialist to assist dialysis patients in selecting and applying for optimal insurance options. You will educate on Medicare, Medicaid, COBRA, and related programs, while handling documentation and follow-up with claims and indigent waivers.

The role requires 2–5 years in a healthcare setting, strong communication, organizational skills, and independent work capabilities. Travel to clinics in the region is expected.