Medicare & Insurance Coordinator: Patient Access

Fresenius Medical Care; Franklin (TN); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Fresenius Medical Care is seeking an Insurance Coordinator to educate and coordinate insurance options for dialysis patients in the Franklin region. This onsite role requires collaboration with clinics, Medicare/Medicaid processes, and ensuring timely enrollment and documentation.

The coordinator will manage open enrollment, verify eligibility, collect documents, track waivers, and generate monthly reports for the Accounts Receivable and QA teams.

Qualifications

• Bachelor's degree required; Social Work or healthcare focus preferred.
• 2-5 years related experience; healthcare industry preferred.
• Experience with Medicare, Social Security and Medicaid systems a plus.
• Past patient interaction a plus.
• Excellent written and communication skills.
• Strong customer service philosophy.
• Ability to work independently.
• Proficient with PCs and Microsoft Office applications.

Responsibilities

• Educates patients on insurance options and coordinates enrollment.
• Coordinates Medicare/Medicaid eligibility and applications.
• Liaises with local Social Security offices as needed.
• Handles annual open enrollment and Medicare reinstatement paperwork.
• Tracks insurance information and audits billing data for accuracy.
• Travels locally to clinics within the region as required.
• Prepares monthly reports for AR and QA teams.

Skills

Communication skills

Organizational skills

Customer service

Independent work

PC proficiency

Driver's license

Education

Bachelor's degree

Job description

Fresenius Medical Care is seeking an Insurance Coordinator to educate and coordinate insurance options for dialysis patients in the Franklin region. This onsite role requires collaboration with clinics, Medicare/Medicaid processes, and ensuring timely enrollment and documentation.

The coordinator will manage open enrollment, verify eligibility, collect documents, track waivers, and generate monthly reports for the Accounts Receivable and QA teams.