Patient Insurance & Financial Aid Navigator

Fresenius Medical Care AG; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Fresenius Medical Care in Austin, TX seeks an Insurance Counselor to educate dialysis patients on insurance options and coordinate enrollment across Medicare, Medicaid, and related programs. You will liaise with patients, social workers, and insurers to verify eligibility, gather documents, and ensure smooth coverage transitions.

Responsibilities include managing annual open enrollment, assisting with applications, tracking spend down, and maintaining accurate insurance data for billing.

Qualifications

• 2–5 years of related experience in healthcare or insurance environments.
• Experience with Medicare, Social Security and Medicaid systems a plus.
• Past patient interaction is a plus; strong documentation and follow-up skills.
• Excellent written and verbal communication; strong customer service ethos.
• Proficient with PCs and Microsoft Office; valid driver’s license.

Responsibilities

• Meets with dialysis patients to educate and coordinate insurance options (Medicare/Medicaid, COBRA, state programs).
• Assists with Medicare/Medicaid applications and reinstatements and open enrollment.
• Monitors patient insurance status monthly and tracks spend down and indigent waivers.
• Completes required paperwork for claims disputes and indigent programs; maintains updated insurance data in billing systems.

Skills

Medicare knowledge

Customer service

Communication skills

Organization

Education

Bachelor's Degree

Healthcare focus preferred

Job description

Fresenius Medical Care in Austin, TX seeks an Insurance Counselor to educate dialysis patients on insurance options and coordinate enrollment across Medicare, Medicaid, and related programs. You will liaise with patients, social workers, and insurers to verify eligibility, gather documents, and ensure smooth coverage transitions.

Responsibilities include managing annual open enrollment, assisting with applications, tracking spend down, and maintaining accurate insurance data for billing.