Patient Growth & Experience Advisor

humana; Orlando (FL); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Humana in Orlando, FL is seeking a Patient Service Advisor to drive growth and retention through patient engagement and personalized care journeys. You will educate patients on services, support transitions, and ensure a high-quality patient experience at the center.

Responsibilities include onboarding, registration assistance, and guiding patients through the health system while coordinating with internal teams to optimize outcomes.

Qualifications

• 2+ years of experience in a healthcare setting or related business experience.
• Proficiency in Microsoft Office Programs including Word, PowerPoint, and Excel.
• Demonstrated excellent customer service with verbal, listening and written communication skills.

Responsabilités

• Oversee growth and retention initiatives within the center and align with best practices.
• Educate patients on services, resources, and events, and support transitions in care.
• Assist patients with onboarding, registration, and comprehensive introductions to the model of care.
• Document patient interactions in EMR/CRM and communicate with center staff.

Connaissances

Healthcare exp

MS Office

Customer service

Attention to detail

Teamwork

Formation

Bachelor's degree in business or related field

Outils

Salesforce

Description du poste

Humana in Orlando, FL is seeking a Patient Service Advisor to drive growth and retention through patient engagement and personalized care journeys. You will educate patients on services, support transitions, and ensure a high-quality patient experience at the center.

Responsibilities include onboarding, registration assistance, and guiding patients through the health system while coordinating with internal teams to optimize outcomes.