Patient Experience & Growth Advisor

Humana Inc; West Orange (NJ); Vor Ort; USD 49.000 - 66.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k) retirement plan

Paid time off

Zusammenfassung

Humana Inc. is seeking a Patient Service Advisor to drive growth and retention by engaging patients, educating them on services, and guiding them through a personalized care journey.

You will assist with registrations, explain available resources, and support transitions to ensure exceptional customer experiences. Applicants should have 2+ years in healthcare, strong communication, and familiarity with CRM tools.

Qualifikationen

• 2+ years in healthcare or related business experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Excellent customer service with strong communication.
• Detail-oriented with strong organization and time management.
• Comfort with difficult conversations and patient support.
• Collaborative team player with strong interpersonal skills.

Aufgaben

• Drive growth and retention initiatives in the center and coordinate with staff.
• Build trust with patients through personalized care experiences.
• Support new patient welcome, registration, and orientation to care model.
• Navigate patients to services, resources, and events.
• Conduct 30/60/90 day follow ups across channels to keep patients engaged.
• Lead in-clinic and telephonic outreach for onboarding and provider attribution.
• Document patient interactions in EMR/CRM accurately.
• Partner with brokers and community teams to raise service awareness.
• Monitor local trends to advocate for center strategy builds.
• Track metrics like engagement and retention; use dashboards for progress.

Kenntnisse

Healthcare exp

MS Office

Customer service

Attention to detail

Communication skills

Team collaboration

Ausbildung

Bachelor's degree in business or related field

Tools

Salesforce

Jobbeschreibung

Humana Inc. is seeking a Patient Service Advisor to drive growth and retention by engaging patients, educating them on services, and guiding them through a personalized care journey.

You will assist with registrations, explain available resources, and support transitions to ensure exceptional customer experiences. Applicants should have 2+ years in healthcare, strong communication, and familiarity with CRM tools.