Patient Experience Front Desk Specialist

ENT Specialty Partners; Chevy Chase (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

ENT Specialty Partners is seeking a friendly Front Desk Receptionist to be the first point of contact for patients. You will check in/out, schedule appointments, collect copays, and maintain orderly front desk operations.

The role requires strong communication and organizational skills in a busy clinical setting, with daytime on-site hours and occasional after-hours meetings. Proficiency in MS Office and scheduling systems is preferred.

Qualifications

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

Skills

Communication

Active listening

Time management

Organization

Customer service

Education

High school diploma or GED

Tools

MS Office

Teams

Job description

ENT Specialty Partners is seeking a friendly Front Desk Receptionist to be the first point of contact for patients. You will check in/out, schedule appointments, collect copays, and maintain orderly front desk operations.

The role requires strong communication and organizational skills in a busy clinical setting, with daytime on-site hours and occasional after-hours meetings. Proficiency in MS Office and scheduling systems is preferred.