Patient-Focused Medical Office Receptionist & Scheduler

Endeavor Health; Arlington Heights (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holidays

Community Involvement Opportunities

Visa Sponsorship Available

Job summary

Endeavor Health in Arlington Heights is seeking a Medical Office Receptionist to greet patients, process registrations, schedule appointments, collect co-pays, and answer inquiries. You will support multiple departments and ensure accurate demographics and eligibility at check-in.

This role requires basic computer skills, a high school diploma or GED, and at least one year of customer service experience. Flexible hours and occasional travel to other locations are possible.

Qualifications

• High school diploma or GED required.
• One year of customer service experience or interaction with the public.
• Knowledge of medical terminology preferred.

Responsibilities

• Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
• Receives and forwards telephone calls and takes and relays messages per protocol.
• Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.
• Collects co pays and balances and makes follow up appointments as necessary.
• Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
• May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
• Performs various clerical duties as needed in assigned work areas.
• May assist with medical records and clinical personnel as needed.

Skills

Customer service

Proficient computer skills

Phone etiquette

Medical terminology

Education

High school diploma or GED

Job description

Endeavor Health in Arlington Heights is seeking a Medical Office Receptionist to greet patients, process registrations, schedule appointments, collect co-pays, and answer inquiries. You will support multiple departments and ensure accurate demographics and eligibility at check-in.

This role requires basic computer skills, a high school diploma or GED, and at least one year of customer service experience. Flexible hours and occasional travel to other locations are possible.