Medical Office Receptionist - Concierge

NorthShore University HealthSystem; Arlington Heights (IL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Premium pay

Career growth

Medical options

Tuition reimbursement

Free parking

Wellness program

HSA options

Retirement match

PTO & holidays

Community involvement

Visa sponsorship

Job summary

Endeavor Health is seeking a Medical Office Receptionist to greet patients, manage appointments, and handle front-desk duties at our Arlington Heights location. This full-time role runs Mon–Fri 8:00 am–4:30 pm with occasional travel to other sites. Flexible hours may be required to meet operational needs.

The ideal candidate has a high school diploma, at least one year of customer service experience, and basic computer skills. Medical terminology knowledge is a plus.

Qualifications

• One year of customer service experience or interaction with the public.
• Knowledge of medical terminology preferred.

Responsibilities

• Greets incoming patients and visitors with hospitable customer service and directs them to appropriate departments.
• Receives and forwards calls and relays messages per protocol.
• Registers new patients and schedules or reschedules appointments.
• Collects co-pays and balances and sets follow-up appointments as needed.
• Responds to patient questions per organization policies and procedures.
• Assists with medical records and clinical personnel as needed.
• Maintains neat, professional work and waiting areas.

Skills

Customer service

Medical terminology

Computer skills

Education

High school diploma or GED

Job description

Hourly Pay Range:

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Medical Office Receptionist

• Location: 216 S Arlington Heights Rd, Arlington Heights

• Full Time: 40 hours/week

• Hours: M - F 8 am-4:30pm. No weekends

• Travel: Occasionally

• This role includes some travel to other locations and requires flexible hours to meet operational needs

What you will do:

• Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service. Refers patients and visitors to appropriate department or resource. Notifies appropriate resource of patients and visitors arrival in a timely manner. Assures patient demographics and eligibility are correct.

• Receives and forwards telephone calls and takes and relays messages per protocol.

• Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.

• Collects co pays and balances and makes follow up appointments as necessary.

• Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.

• May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.

• Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.

• May assist with medical records and clinical personnel as needed.

• Maintains work and waiting areas in a neat and professional manner.

• May perform a variety of special projects as assigned.

• Adheres to all NCH standards, policies and procedures.

What you will need:

• Education: High school diploma or GED

• Experience: One year of customer service work experience or interaction with the public required. Knowledge of medical terminology preferred.

• Unique or Preferred Skills: Proficient computer skills.

Benefits:

• Premium pay for eligible employees

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

• Visa Sponsorship Available (Nursing and Lab roles)

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.