Patient-Focused Medical Office Receptionist

NorthShore University HealthSystem; Arlington Heights (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to Promote Growth

Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Endeavor Health is seeking a Medical Office Receptionist to join our Arlington Heights site. You will handle front-desk activities, patient check-in, scheduling, and payer tasks, ensuring a welcoming and efficient patient experience.

The hourly pay range shown reflects expertise and experience levels for this role. Typical hours are Monday through Friday, 8:30 AM to 5:00 PM, with occasional travel to other locations to support operations.

Qualifications

• One year of customer service work experience or interaction with the public.
• Knowledge of medical terminology preferred.
• Proficient computer skills.

Responsibilities

• Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
• Receives and forwards telephone calls and takes and relays messages per protocol.
• Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.
• Collects co pays and balances and makes follow up appointments as necessary.
• Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organization policies and procedures.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Endeavor Health is seeking a Medical Office Receptionist to join our Arlington Heights site. You will handle front-desk activities, patient check-in, scheduling, and payer tasks, ensuring a welcoming and efficient patient experience.

The hourly pay range shown reflects expertise and experience levels for this role. Typical hours are Monday through Friday, 8:30 AM to 5:00 PM, with occasional travel to other locations to support operations.