Patient-Focused Optician: Eyewear & Lens Expert

joinaegvision; O'Fallon (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking an Optician who guides patients through selecting eyewear that matches prescription, lifestyle, and style. You will ensure proper fit, accurate lens dispensing, and exceptional customer service to build trust and loyalty.

The role combines technical dispensing with patient-facing service in a busy optical practice. You will work with technicians and doctors to interpret prescriptions, document orders, and provide education on frame and lens options, insurance coverage, and care

Qualifications

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.

Responsibilities

• Delivers extraordinary experience to each patient and explains customized product recommendations.
• Receive patient handoff from technicians or doctors and identify visual needs to recommend frames, lenses, and accessories.
• Stay current on products, procedures, rebates, and lens/frame types available.
• Take and return patient calls, update patients on order status and resolve issues; escalate to management when needed.
• Assist patients in selecting frames, lens types, and treatments; include tinting and coatings as needed.
• Educate patients on eyeglass and contact lens care, warranties, and replacement options.
• Maintain understanding of medical and vision insurance plans, including benefits and copays.
• Enter prescription information into the EHR/ALE system and ensure documentation is scanned and attached to patient chart.
• Follow up on pending orders and inform patients of delays or ready status.

Skills

Strong communication

Customer service

Organizational skills

Attention to detail

Education

High School or GED

ABO/NCLE preferred

Tools

MC Office

Windows

Word Processing

Job description

AEG is seeking an Optician who guides patients through selecting eyewear that matches prescription, lifestyle, and style. You will ensure proper fit, accurate lens dispensing, and exceptional customer service to build trust and loyalty.

The role combines technical dispensing with patient-facing service in a busy optical practice. You will work with technicians and doctors to interpret prescriptions, document orders, and provide education on frame and lens options, insurance coverage, and care