Pediatric Front Desk Receptionist | Bilingual Concierge

The Children's Clinic of Fredericksburg; Fredericksburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

The Children’s Clinic of Fredericksburg is seeking a Medical Front Office Receptionist to be the first point of contact for patients and families. You will handle check-in/check-out, scheduling, insurance verification, and maintain smooth front desk operations in a fast-paced clinical setting.

The ideal candidate is organized, customer-service oriented, and able to thrive under pressure while ensuring accuracy and excellent service. Weekend shifts and extended hours are part of the schedule.

Qualifications

• High school diploma or equivalent required.
• Bilingual English and Spanish preferred.
• Prior medical office or healthcare receptionist experience preferred.
• Knowledge of insurance verification and basic medical terminology a plus.
• Strong computer skills; familiarity with EHR systems (NextGen experience preferred, if applicable).
• Excellent communication, customer service, and multitasking abilities.
• Ability to remain calm, professional, and organized in a fast-paced environment.

Responsibilities

• Greet patients and families warmly upon arrival and assist them throughout the check-in process.
• Answer incoming calls, respond to patient inquiries, and direct calls to appropriate staff.
• Provide friendly and efficient customer service, ensuring a positive clinic experience.
• Maintain confidentiality and adhere to HIPAA standards at all times.
• Verify patient demographics, insurance information, and required documentation at each visit.
• Collect copays, outstanding balances, and process payments accurately.
• Schedule follow-up appointments, referrals, or specialist visits as needed.
• Ensure proper documentation and completion of visit forms, authorizations, and paperwork.
• Schedule appointments, manage provider calendars, and confirm appointments with patients.
• Update and maintain patient records in the Electronic Health Record (EHR) system.
• Assist with daily operational tasks such as filing, scanning, faxing, and updating patient forms.
• Monitor waiting room flow and communicate with clinical staff regarding patient readiness.
• Support clinic staff by coordinating communication between patients and back-office teams.
• Verify insurance coverage and eligibility prior to visits.
• Explain copays, deductibles, and billing policies to patients when necessary.
• Ensure accurate entry of insurance details and notify appropriate staff of discrepancies.
• Assist with processing referrals and obtaining prior authorizations, if applicable.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

NextGen EHR

Job description

The Children’s Clinic of Fredericksburg is seeking a Medical Front Office Receptionist to be the first point of contact for patients and families. You will handle check-in/check-out, scheduling, insurance verification, and maintain smooth front desk operations in a fast-paced clinical setting.

The ideal candidate is organized, customer-service oriented, and able to thrive under pressure while ensuring accuracy and excellent service. Weekend shifts and extended hours are part of the schedule.