Front Desk & Patient Experience Specialist

Seale Harris Clinic; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Seale Harris Clinic is seeking a Front Office Associate to be the first point of contact for patients. You will greet guests, answer calls, schedule appointments, collect copayments, and accurately register patients in our EMR system.

This entry-level role requires a high school diploma and offers a friendly, patient-focused environment in Birmingham, Alabama. Prior medical office experience is preferred but not required, and HIPAA privacy guidelines must be followed.

Qualifications

• High School Diploma or equivalent required.
• Related experience in a medical setting preferred but not required.

Responsibilities

• Greet patients and guests at the front desk.
• Answer calls professionally and route them using a multi-line system.
• Schedule, confirm, and reschedule appointments.
• Register patients and update information in the EMR.
• Scan and archive patient documents in the EMR.
• Determine, collect, and process copayments.
• Maintain HIPAA privacy and provide Notice of Privacy Practices.

Skills

Customer service

Phone etiquette

HIPAA compliance

Empathy

Education

High School Diploma or equivalent

Tools

EMR system

Job description

Seale Harris Clinic is seeking a Front Office Associate to be the first point of contact for patients. You will greet guests, answer calls, schedule appointments, collect copayments, and accurately register patients in our EMR system.

This entry-level role requires a high school diploma and offers a friendly, patient-focused environment in Birmingham, Alabama. Prior medical office experience is preferred but not required, and HIPAA privacy guidelines must be followed.