Patient-Focused Medical Office Assistant

Infor; Coldwater (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Infor in the United States seeks a detail‑oriented medical office administrator to support front desk operations and clinical staff in a busy healthcare setting. You will handle clerical duties, patient check‑in, scheduling, billing coordination and EMR preparation.

The role requires strong communication, multitasking, and problem‑solving skills, with an Associate’s degree or equivalent preferred. Expect interaction with diverse patients and ongoing coordination with medical staff to ensure

Qualifications

• Associate's degree or equivalent preferred.
• Excellent telephone, written communication and interpersonal skills.
• Ability to prioritize multiple tasks while maintaining focus and productivity.
• Strong analytical and problem‑solving abilities.
• Experience with data extraction from multiple information systems; proficient with common software.
• Proficiency in email, calendar, word processing and spreadsheets; ability to work independently.

Responsibilities

• Answer incoming calls and route to proper destination; create appointments and messages.
• Greet patients and visitors; assist with registration and scheduling.
• Process mail and faxes; prepare EMR by scanning documents.
• Inventory, order and maintain office supplies.
• Verify patient info and insurance eligibility; confirm visit details.
• Collect copays and outstanding balances; coordinate with billing staff.
• Schedule referrals and high-tech imaging; manage patient flow.

Skills

Telephone communication

Written communication

Interpersonal skills

Task prioritization

Analytical thinking

Problem solving

Independent work

Education

Associate's degree or equivalent

Tools

Email

Electronic calendar

Word processing

Spreadsheets

Job description

Infor in the United States seeks a detail‑oriented medical office administrator to support front desk operations and clinical staff in a busy healthcare setting. You will handle clerical duties, patient check‑in, scheduling, billing coordination and EMR preparation.

The role requires strong communication, multitasking, and problem‑solving skills, with an Associate’s degree or equivalent preferred. Expect interaction with diverse patients and ongoing coordination with medical staff to ensure