Patient-Focused Medical Front Office Specialist

suncoastchc; Wimauma (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Suncoast CHC is seeking a Front Office Representative to greet patients, register them, and manage appointments at our Florida centers. The role includes verifying insurance eligibility, assisting with claims and pre-authorizations, and collecting co-pays while maintaining HIPAA-compliant records.

Responsibilities also include answering calls, counseling patients on payment options, and coordinating with the team to ensure smooth patient flow and timely deposits.

Qualifications

• High school diploma or equivalent required.
• Experience in medical front office preferred.
• HIPAA compliance knowledge.
• Ability to handle patient payments and insurance billing.

Responsibilities

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for providers, including cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
• Scan, organize, and label documents such as medical histories and insurance cards.
• Maintain a clean, organized front office and waiting area.
• Coordinate with the office team to ensure smooth patient flow.
• Assist in preparing daily deposits and handling money accurately.
• Participate in team meetings and training sessions to enhance skills.

Skills

Communication

Interpersonal skills

Organization

Attention to detail

Time management

Problem-solving

Customer service

Stress management

Multitasking

Education

High School Diploma

Tools

EMR software

Microsoft Office

Job description

Suncoast CHC is seeking a Front Office Representative to greet patients, register them, and manage appointments at our Florida centers. The role includes verifying insurance eligibility, assisting with claims and pre-authorizations, and collecting co-pays while maintaining HIPAA-compliant records.

Responsibilities also include answering calls, counseling patients on payment options, and coordinating with the team to ensure smooth patient flow and timely deposits.