Behavioral Health Front Desk & Care Coordinator

suncoastchc; Ruskin (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Suncoast CHC is seeking a Behavioral Health Representative to cover multiple clinic locations, supporting front desk duties, patient check-ins, copay processing, and scheduling. You will ensure accurate EMR entries and coordinate referrals with providers.

The role emphasizes exceptional customer service, privacy compliance, and teamwork across sites. Candidates should have a high school diploma and at least two years of related experience, with strong communication and organizational skills to

Qualifications

• Excellent verbal and written communication required.
• Strong customer service and patient interaction skills.
• Ability to manage multiple tasks across locations.
• Familiarity with EMR and billing processes preferred.

Responsibilities

• Provide coverage for behavioral health representatives across clinics.
• Assist front desk with phones, check-ins/outs, greet patients, process copays.
• Prepare daily deposits.
• Assist with scheduling, intake, and patient questions.
• Enter patient information into EMR accurately.
• Coordinate referrals with providers and external services.
• Maintain patient records and ensure privacy compliance.
• Handle data entry, referrals, reports, and pre-authorizations.
• Manage providers' schedules; handle cancellations and reschedules.
• Serve as liaison between patients and providers for care coordination.
• Verify insurance eligibility and benefits for behavioral health.
• Assist with billing and claims submission with proper documentation.
• Deliver excellent customer service with empathy.
• Foster welcoming environment for patients seeking services.
• Organize medical forms and update patient summary sheets.
• Collaborate with staff for continuity of care across locations.
• Support with office tasks and special projects.

Skills

Communication

Interpersonal skills

Organization

Time management

Problem solving

EMR proficiency

Microsoft Office

Team coordination

Customer service

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Office Suite

Job description

Suncoast CHC is seeking a Behavioral Health Representative to cover multiple clinic locations, supporting front desk duties, patient check-ins, copay processing, and scheduling. You will ensure accurate EMR entries and coordinate referrals with providers.

The role emphasizes exceptional customer service, privacy compliance, and teamwork across sites. Candidates should have a high school diploma and at least two years of related experience, with strong communication and organizational skills to