Patient Access & Front Desk Specialist

Mercy Health Corporation; McHenry (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

Tuition and certification reimbursemen

Paid time off

Employee discounts

On-Demand Pay

Job summary

Mercyhealth is seeking a Medical Receptionist to greet patients, answer phones, and manage front-desk duties. You will route calls, schedule appointments, and support Epic EMR registration processes.

The role includes cashiering, HIPAA document handling, and ensuring patient privacy with accurate data entry. Ideal candidates have a high school diploma and prior medical reception experience, strong communication skills, and flexibility to work peak hours.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic knowledge of keyboard skills and medical terminology preferred.
• Good interpersonal and written communication skills.
• May be required to work flexible hours and overtime during peak hours.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Orders, receives, and maintains office supplies.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed.
• Schedules patient appointments, loads, verifies and updates patient demographics in EMR, scans insurance, collects HIPAA documents, reviews Epic alerts, handles co-pays, and posts payments.
• Safeguards patient privacy and confidentiality per policies.
• Preps routes daily for upcoming appointments for frontline registration.
• Reviews daily work queues and updates no-shows and cancellations.

Skills

Telephone etiquette

Customer service

Interpersonal skills

Written communication

Education

High School diploma or equivalent

Tools

Epic

Job description

Mercyhealth is seeking a Medical Receptionist to greet patients, answer phones, and manage front-desk duties. You will route calls, schedule appointments, and support Epic EMR registration processes.

The role includes cashiering, HIPAA document handling, and ensuring patient privacy with accurate data entry. Ideal candidates have a high school diploma and prior medical reception experience, strong communication skills, and flexibility to work peak hours.