Patient-Focused Healthcare Administrative Assistant

MUSC Health; Lancaster (SC); On-site; USD 22,000 - 33,000; Full time

Job summary

MUSC Health in Lancaster, SC is seeking an Administrative Assistant to join our Outpatient Therapy Facility. You will handle patient charts, registrations, and insurance coordination, while ensuring accurate documentation and friendly patient interactions.

The role requires strong communication, organization, and the ability to work independently within a collaborative clinical team. Epic experience is preferred, and prior healthcare office exposure is a plus.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in documentation.
• Experience with Epic or other electronic medical record systems preferred.
• Healthcare, medical office, or therapy clinic experience is a plus.
• Ability to work independently while supporting a collaborative team environment.

Responsibilities

• Process and maintain patient charts, including gathering information from other facilities and departments as needed.
• Demonstrate proficiency in Epic and other healthcare software systems.
• Answer incoming calls professionally and accurately document and process information received.
• Maintain patient records, forms, and documentation in compliance with facility standards.
• Assist patients with registration and onboarding processes.
• Respond promptly and courteously to patient inquiries, requests, and concerns.
• Maintain a clean, organized, and welcoming office environment.
• Assist with inventory management of office and therapy supplies.
• Perform additional administrative duties as assigned.
• Contact patients within two business days of receiving a referral to schedule initial evaluations.
• Schedule follow-up appointments based on therapist recommendations and treatment plans.
• Follow up on missing referral information to ensure timely patient care.
• Verify active insurance coverage and confirm authorization approvals prior to patient visits.
• Help patients navigate scheduling and insurance-related questions with professionalism and compassion.

Skills

Communication

Organizational skills

Attention to detail

Epic experience

Healthcare experience

Independent worker

Education

High School Diploma or GED

Tools

Epic

Job description

MUSC Health in Lancaster, SC is seeking an Administrative Assistant to join our Outpatient Therapy Facility. You will handle patient charts, registrations, and insurance coordination, while ensuring accurate documentation and friendly patient interactions.

The role requires strong communication, organization, and the ability to work independently within a collaborative clinical team. Epic experience is preferred, and prior healthcare office exposure is a plus.