Patient Access Coordinator

MUSC Health; Charleston (SC); On-site; USD 25,000 - 36,000; Full time

Job summary

MUSC Health is seeking a Patient Access Coordinator to serve as the critical link between patients, caregivers and the care team. Under supervision, you will schedule multidisciplinary and ancillary clinics, manage referrals, and navigate complex scheduling to support timely access to care.

The role requires strong communication, organization, and attention to detail; knowledge of Epic, MS Office and insurance concepts is preferred.

Qualifications

• High school diploma and three years related healthcare experience or an Associates degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience.
• Epic, Medical Office experience, call center experience, medical terminology and knowledge of insurance preferred.
• Proficiency with MS Office Suite (Word, Excel and PowerPoint) and MS Outlook.
• Organizational, time management and problem-solving skills; ability to schedule and coordinate complex follow-up appointments.

Responsibilities

• Schedule and coordinate multidisciplinary and ancillary clinics across the enterprise.
• Act as liaison between patients, caregivers and the hospital care team.
• Manage referral authorization processes and understand insurance concepts.
• Communicate effectively under deadline pressures with tact and confidentiality.

Skills

Scheduling

Complex scheduling

Interpersonal skills

Attention to detail

Deadline management

Education

High school diploma

Associates degree

Bachelor's degree

Tools

Epic

MS Office Suite

MS Outlook

Job description

Job Description Summary

The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000556 CHS - Oncology - Radiation (Main)

Pay Rate Type

Hourly

Pay Grade

Health-23

Scheduled Weekly Hours

40

Job Description

This role promotes informed decision-making and timely access to quality patient care while providing a vital link to communication between multidisciplinary providers during their treatment planning. The Patient Access Coordinator performs specific functions requiring specialized education or training in advanced scheduling to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management to include strategic overbooking and resource alignment, ability to manage referral authorization processes, informed of financial and drug assistance resources, and other complex scheduling methods.

Must have the proven ability to schedule and coordinate complex follow-up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity, and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office.

High school diploma and three years related healthcare experience or an Associates degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience. Epic, Medical Office experience, call center experience, medical terminology and knowledge of insurance preferred. Proficiency with MS Office Suite (Word, Excel and PowerPoint). Must have expertise in MS Outlook and must understand meeting and calendar functions. Organizational, time management, problem solving skills required. Must have the proven ability to schedule and coordinate complex follow up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office. Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred. Ability to work weekends and holidays as needed.

Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter. Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.

Additional Job Description

High school diploma and three years related healthcare experience or an Associates degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience. Epic, Medical Office experience, call center experience, medical terminology and knowledge of insurance preferred. Proficiency with MS Office Suite (Word, Excel and PowerPoint). Must have expertise in MS Outlook and must understand meeting and calendar functions. Organizational, time management, problem solving skills required. Must have the proven ability to schedule and coordinate complex follow up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office. Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred. Ability to work weekends and holidays

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees