Patient Access & Care Coordination Specialist

MUSC Health; Charleston (SC); On-site; USD 25,000 - 36,000; Full time

Job summary

MUSC Health is seeking a Patient Access Coordinator to serve as the critical link between patients, caregivers and the care team. Under supervision, you will schedule multidisciplinary and ancillary clinics, manage referrals, and navigate complex scheduling to support timely access to care.

The role requires strong communication, organization, and attention to detail; knowledge of Epic, MS Office and insurance concepts is preferred.

Qualifications

• High school diploma and three years related healthcare experience or an Associates degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience.
• Epic, Medical Office experience, call center experience, medical terminology and knowledge of insurance preferred.
• Proficiency with MS Office Suite (Word, Excel and PowerPoint) and MS Outlook.
• Organizational, time management and problem-solving skills; ability to schedule and coordinate complex follow-up appointments.

Responsibilities

• Schedule and coordinate multidisciplinary and ancillary clinics across the enterprise.
• Act as liaison between patients, caregivers and the hospital care team.
• Manage referral authorization processes and understand insurance concepts.
• Communicate effectively under deadline pressures with tact and confidentiality.

Skills

Scheduling

Complex scheduling

Interpersonal skills

Attention to detail

Deadline management

Education

High school diploma

Associates degree

Bachelor's degree

Tools

Epic

MS Office Suite

MS Outlook

Job description

MUSC Health is seeking a Patient Access Coordinator to serve as the critical link between patients, caregivers and the care team. Under supervision, you will schedule multidisciplinary and ancillary clinics, manage referrals, and navigate complex scheduling to support timely access to care.

The role requires strong communication, organization, and attention to detail; knowledge of Epic, MS Office and insurance concepts is preferred.