Patient-Focused Front Office Coordinator

Alliance PTP, LLC; Grand Rapids (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Advent PT, an Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator to serve as the first point of contact for patients at our Grand Rapids clinic. You will handle patient intake, scheduling, and insurance verifications while representing company policies professionally.

Key duties include managing daily office tasks, verifying benefits, and delivering excellent customer service to ensure a positive patient experience.

Qualifications

• Proficient with basic computer software and office tools.
• High School Diploma or GED required.
• Two years of experience in a medical office or similar setting preferred.
• Ability to communicate professionally with a wide range of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a busy environment.

Responsibilities

• Prepare and complete daily general office and administrative tasks.
• Oversee insurance co-pay collection and patient registration; document and reconcile daily schedule.
• Provide outstanding customer service to ensure a positive patient experience.
• Verify insurance benefits.
• Monitor calls and clinic visitors to maintain clear, timely communication.

Skills

Professional communication

Organizational skills

Multi-tasking

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Advent PT, an Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator to serve as the first point of contact for patients at our Grand Rapids clinic. You will handle patient intake, scheduling, and insurance verifications while representing company policies professionally.

Key duties include managing daily office tasks, verifying benefits, and delivering excellent customer service to ensure a positive patient experience.