Advent PT East Beltline - Front Office Coordinator

Alliance Physical Therapy Partners; Grand Rapids (MI); Sur place; USD 32 000 - 48 000; Plein temps

Résumé du poste

Advent PT, an Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator to serve as the first point of contact for patients at our Grand Rapids clinic. You will handle patient intake, scheduling, and insurance verifications while representing company policies professionally.

Key duties include managing daily office tasks, verifying benefits, and delivering excellent customer service to ensure a positive patient experience.

Qualifications

• Proficient with basic computer software and office tools.
• High School Diploma or GED required.
• Two years of experience in a medical office or similar setting preferred.
• Ability to communicate professionally with a wide range of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a busy environment.

Responsabilités

• Prepare and complete daily general office and administrative tasks.
• Oversee insurance co-pay collection and patient registration; document and reconcile daily schedule.
• Provide outstanding customer service to ensure a positive patient experience.
• Verify insurance benefits.
• Monitor calls and clinic visitors to maintain clear, timely communication.

Connaissances

Professional communication

Organizational skills

Multi-tasking

Customer service

Formation

High School Diploma or GED

Outils

Microsoft Office

Outlook

Description du poste

Location:

Grand Rapids, MI

Job Id:

2951

# of Openings:

1

Advent PT, an Alliance Physical Therapy Partner, is looking for a full-time Front Office Coordinator to join our team!

Summary:

The Front Office Coordinator is the initial point of contact with patients and is the administrative support person for the outpatient clinic. This position acts as the liaison between the clinic staff and patients and is responsible for being able to communicate company policies, procedures, and insurance information effectively and professionally. The position is responsible for following all compliance, Medicare, and HIPAA policies.

Essential Duties and Responsibilities:

• Complete daily general office and administrative duties
• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
• Verify insurance benefits
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.

Qualifications/Skills:

• Basic computer skills including proficiency with Microsoft Office and Outlook.
• High School Diploma or GED required
• Two years of experience in a medical office, customer service, or other similar business setting preferred.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Physical Demands:

• The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.