Back in Motion Gorham - Front Office Coordinator

Panther Physical Therapy; Gorham (ME); On-site; USD 21,000 - 28,000; Full time

Job summary

Back in Motion Gorham is seeking a Front Office Coordinator to be the first point of contact for patients and to provide administrative support for the outpatient clinic. The role requires professionally communicating policies and insurance information, while ensuring HIPAA and Medicare compliance.

The position involves handling daily office tasks, patient registrations, insurance verifications, and maintaining a positive patient experience in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Previous experience in medical office or customer service preferred.
• Proficient with Microsoft Office and Outlook; strong communication skills.

Responsibilities

• Perform daily general office and administrative duties.
• Oversee collection of insurance co-pays and patient registration; document schedule.
• Provide outstanding customer service to ensure a positive patient experience.
• Verify insurance benefits and communicate policies clearly and professionally.
• Monitor phone calls and clinic visitors to ensure efficient clinic communication.

Skills

Microsoft Office

Outlook

Customer service

Verbal communication

Education

High School Diploma or GED

Job description

Position:

Back in Motion Gorham - Front Office Coordinator

Location:

Gorham, ME

Job Id:

2907

# of Openings:

1

Back in Motion, an Alliance Physical Therapy Partner, is looking for a full-time Front Office Coordinator to join our team!

Summary:

The Front Office Coordinator is the initial point of contact with patients and is the administrative support person for the outpatient clinic. This position acts as the liaison between the clinic staff and patients and is responsible for being able to communicate company policies, procedures, and insurance information effectively and professionally. The position is responsible for following all compliance, Medicare, and HIPAA policies.

Essential Duties and Responsibilities:

• Complete daily general office and administrative duties
• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
• Verify insurance benefits
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.

Qualifications/Skills:

• Basic computer skills including proficiency with Microsoft Office and Outlook.
• High School Diploma or GED required
• Two years of experience in a medical office, customer service, or other similar business setting preferred.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Physical Demands:

• The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.