Patient Access & Front Desk Specialist

Alliance PTP, LLC; Gorham (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Back in Motion, part of Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator to join our outpatient clinic team in Gorham, ME. The role serves as the primary contact for patients and supports administrative operations, ensuring compliance with policies and HIPAA standards.

Responsibilities include handling registrations, collecting co-pays, verifying benefits, and maintaining a smooth, welcoming patient experience in a fast-paced setting.

Qualifications

• Basic computer skills including proficiency with Microsoft Office and Outlook.
• High School Diploma or GED required.
• Two years of experience in a medical office, customer service, or other similar business setting preferred.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Responsibilities

• Complete daily general office and administrative duties.
• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule.
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Verify insurance benefits.
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation.

Skills

Communication

Organization

Multitasking

Customer service

Professional interaction

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Back in Motion, part of Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator to join our outpatient clinic team in Gorham, ME. The role serves as the primary contact for patients and supports administrative operations, ensuring compliance with policies and HIPAA standards.

Responsibilities include handling registrations, collecting co-pays, verifying benefits, and maintaining a smooth, welcoming patient experience in a fast-paced setting.