Evening Front Desk Associate - Caring Healthcare

RegalCare at Worcester; Worcester (MA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

RegalCare at Worcester is seeking a Part-Time Front Desk Evening Receptionist to serve as the first point of contact for residents, families, visitors, and staff. The role emphasizes a welcoming, professional environment, handling calls, guiding visitors, and supporting daily administrative tasks in a healthcare setting.

The ideal candidate is friendly, dependable, organized, and able to maintain confidentiality while multitasking in a busy facility.

Qualifications

• High school diploma or equivalent.
• Experience in receptionist, customer service, or healthcare preferred.
• Healthcare setting experience is a plus.
• Strong customer service and interpersonal skills.
• Professional telephone etiquette.
• Ability to maintain confidentiality.
• Ability to multitask in a healthcare environment.
• Dependable and punctual.

Responsibilities

• Greet residents, families, visitors, vendors, and other guests in a friendly and professional manner.
• Answer, screen, and direct incoming telephone calls to the appropriate department or staff member.
• Assist visitors with directions and general facility information.
• Follow facility procedures for visitor sign-in, identification, and access to resident areas.
• Maintain a neat, organized, and professional front desk and lobby area.
• Receive and distribute mail, packages, deliveries, and other correspondence.
• Provide basic clerical and administrative support, including filing, copying, scanning, faxing, and data entry as assigned.
• Assist with resident and family inquiries and direct concerns to the appropriate department or supervisor.
• Communicate effectively with nursing, administration, social services, admissions, and other departments as needed.
• Maintain resident, employee, and facility information in a confidential manner in accordance with HIPAA and facility policies.
• Assist with emergency communication procedures and announcements as directed.
• Monitor individuals entering and exiting the facility in accordance with facility policies and safety procedures.
• Maintain appropriate documentation, logs, and front desk records as assigned.
• Demonstrate patience, courtesy, and professionalism when interacting with residents, including individuals who may be confused, anxious, or require additional assistance.
• Report unusual situations, safety concerns, resident concerns, or emergencies promptly to the appropriate staff member.
• Perform additional administrative and receptionist duties as assigned.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Multitasking

Professionalism

Punctuality

Independence

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Email

Job description

RegalCare at Worcester is seeking a Part-Time Front Desk Evening Receptionist to serve as the first point of contact for residents, families, visitors, and staff. The role emphasizes a welcoming, professional environment, handling calls, guiding visitors, and supporting daily administrative tasks in a healthcare setting.

The ideal candidate is friendly, dependable, organized, and able to maintain confidentiality while multitasking in a busy facility.