Patient-Focused Front Desk Receptionist

Ciena Healthcare; Detroit (MI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401K with matching funds

Life Insurance

Employee discounts

Tuition Reimbursement

Student Loan Reimbursement

Job summary

Regency at Chene is seeking a Receptionist to positively represent the organization, greet visitors, answer phones, and provide clerical support to staff. The role requires maintaining patient listings, directing applicants to online applications, and ensuring confidentiality and policy compliance.

Responsibilities include signing in and out residents, assisting the Administrator, and participating in meetings and training.

Qualifications

• Typing speed of 50-60 words per minute is required.
• Customer service and front-desk communication skills.
• Ability to greet visitors and manage calls professionally.

Responsibilities

• Answer incoming and direct incoming calls.
• Greet and direct visitors and family members.
• Maintain current patient listing to be able to direct visitors and phone calls.
• Directs walk-in applicants to electronic application process
• Organize work to be addressed by receptionist on other shifts.
• Ensures vendors and visitors sign in and out.
• Ensuring residents sign in and out of the facility as required per policy.
• Provide clerical support for the Administrator and other staff, as directed.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over public address system as required.
• Enters demographic information into the Electronic Medical Record, as directed by the Administrator.
• Demonstrate knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
• Know of emergency and disaster procedures of the facility.
• Demonstrate respect for co-workers and respond to needs of residents by complying with facility policies.
• Demonstrate ability to prioritize tasks/responsibilities and complete duties within allotted time.
• Ability to carry out the essential functions of this job (with or without reasonable accommodation).
• Assure participation in relevant in-service training sessions.
• Attend and participate in facility meetings, as assigned.
• Access continuing education opportunities appropriate to responsibilities.
• Perform other duties as assigned.

Skills

Typing 50-60 wpm

Guest greeting

Phone handling

Education

Minimum high school diploma or equivalent

Job description

Regency at Chene is seeking a Receptionist to positively represent the organization, greet visitors, answer phones, and provide clerical support to staff. The role requires maintaining patient listings, directing applicants to online applications, and ensuring confidentiality and policy compliance.

Responsibilities include signing in and out residents, assisting the Administrator, and participating in meetings and training.