Part-Time Front Desk Receptionist — Welcoming Healthcare Hub

Regalcare; Sudbury (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Regalcare is seeking a Part-Time Front Desk Receptionist to serve as the first point of contact for residents, families, visitors, and staff. You will manage calls, assist visitors, and support daily administrative tasks in a healthcare setting.

The ideal candidate is friendly, dependable, organized, and professional, with strong customer service skills and the ability to multitask in a busy environment. Prior healthcare reception experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist or healthcare setting preferred.
• Healthcare facility experience a plus.
• Strong customer service and interpersonal skills required.
• Professional telephone etiquette and communication skills.
• Ability to multitask in a busy environment.

Responsibilities

• Greet residents, families, visitors, vendors, and other guests in a friendly and professional manner.
• Answer, screen, and direct incoming telephone calls to the appropriate department or staff member.
• Assist visitors with directions and general facility information.
• Follow facility procedures for visitor sign-in, identification, and access to resident areas.
• Maintain a neat, organized, and professional front desk and lobby area.
• Receive and distribute mail, packages, deliveries, and other correspondence.
• Provide basic clerical and administrative support, including filing, copying, scanning, faxing, and data entry as assigned.
• Assist with resident and family inquiries and direct concerns to the appropriate department or supervisor.
• Communicate effectively with nursing, administration, social services, admissions, and other departments as needed.
• Maintain resident, employee, and facility information in a confidential manner in accordance with HIPAA and facility policies.
• Assist with emergency communication procedures and announcements as directed.
• Monitor individuals entering and exiting the facility in accordance with facility policies and safety procedures.
• Maintain appropriate documentation, logs, and front desk records as assigned.
• Demonstrate patience, courtesy, and professionalism when interacting with residents, including individuals who may be confused, anxious, or require additional assistance.
• Report unusual situations, safety concerns, resident concerns, or emergencies promptly to the appropriate staff member.
• Perform additional administrative and receptionist duties as assigned.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Computer skills

Confidentiality

Multitasking

Punctuality

Education

High school diploma or equivalent

Job description

Regalcare is seeking a Part-Time Front Desk Receptionist to serve as the first point of contact for residents, families, visitors, and staff. You will manage calls, assist visitors, and support daily administrative tasks in a healthcare setting.

The ideal candidate is friendly, dependable, organized, and professional, with strong customer service skills and the ability to multitask in a busy environment. Prior healthcare reception experience is a plus.