Receptionist

Ciena Healthcare; Detroit (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401K with matching funds

Life Insurance

Employee discounts

Tuition Reimbursement

Student Loan Reimbursement

Job summary

Ciena Healthcare's Regency at Chene in Detroit, MI is seeking a Receptionist to warmly greet visitors, answer and route calls, and provide clerical support to staff. The role emphasizes confidentiality and professional representation of the facility.

The responsibilities include managing the front desk, directing walk-in applicants to the electronic application process, maintaining resident listings, and assisting the Administrator and staff as needed. Join a team dedicated to compassionate care.

Qualifications

• Minimum high school diploma or equivalent.
• Typing proficiency of 50-60 words per minute.
• Excellent communication and customer service skills.

Responsibilities

• Greet visitors and direct calls, representing the facility positively.
• Answer incoming calls and direct to appropriate staff.
• Maintain current patient listings to guide visitors and calls.
• Direct walk-in applicants to the electronic application process.
• Provide clerical support to the Administrator and staff.
• Ensure confidentiality and proper sign-in/out procedures.
• Assist with admin tasks and participate in facility meetings as needed.
• Handle emergencies and escalate as required.

Skills

Typing speed 50-60 wpm

Education

High school diploma or equivalent

Job description

Facility: Regency at Chene

The Receptionist is expected to represent the company in a positive manner while greeting visitors, answering telephones and directing calls. This employee also provides clerical support to staff as needed.

Join us with an attractive benefits offering:

• Competitive pay
• Medical, dental, and vision insurance
• 401K with matching funds
• Life Insurance
• Employee discounts
• Tuition Reimbursement
• Student Loan Reimbursement

Responsibilities:

The essential functions of this position include the following. This list is not intended to be exclusive or exhaustive. There may be additional essential functions based on the unique nature of the position or environment.

• Answer incoming and direct incoming calls.
• Greet and direct visitors and family members.
• Maintain current patient listing to be able to direct visitors and phone calls.
• Directs walk-in applicants to electronic application process
• Organize work to be addressed by receptionist on other shifts.
• Ensures vendors and visitors sign in and out.
• Ensuring residents sign in and out of the facility as required per policy.
• Provide clerical support for the Administrator and other staff, as directed.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over public address system as required.
• Enters demographic information into the Electronic Medical Record, as directed by the Administrator.
• Demonstrate knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
• Know of emergency and disaster procedures of the facility.
• Demonstrate respect for co-workers and respond to needs of residents by complying with facility policies.
• Demonstrate ability to prioritize tasks/responsibilities and complete duties within allotted time.
• Ability to carry out the essential functions of this job (with or without reasonable accommodation).
• Assure participation in relevant in-service training sessions.
• Attend and participate in facility meetings, as assigned.
• Access continuing education opportunities appropriate to responsibilities.
• Perform other duties as assigned.

Education and/or Experience:

• Minimum high school diploma or equivalent.
• Typing proficiency of 50-60 words per minute.

Certificates, Licenses, Registrations:

• None

Ciena Healthcare

We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in Michigan and Ohio.

We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. Join us, if you have a passion for improving the lives of those around you and working with others who feel the same way.