Part-Time Front Desk Receptionist (Patient-Centric)

Alliance Health Group; Knollwood (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

Alliance Health Group seeks a part-time Receptionist to calmly manage front-desk duties and provide professional support in our Ridge Valley Center for Nursing and Rehabilitation location in North Carolina.

The role includes answering calls, directing inquiries, handling mail, and performing general clerical tasks to support daily operations. Ideal candidates bring excellent phone etiquette, basic MS Office skills, and the ability to maintain confidentiality in a busy healthcare environment.

Qualifications

• High school diploma or GED required, or equivalent related work experience.
• 6 months to 1 year of customer service or related office/clerical experience.
• Excellent phone etiquette required.
• Strong verbal and written English communication skills.
• Basic to intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook.
• Professionalism with ability to maintain confidentiality.
• Customer service oriented with ability to work under pressure.

Responsibilities

• Identify and participate in process improvements that enhance customer experience, workflow, and work environment.
• Answer phones or switchboard during scheduled shift.
• Redirect phone calls to appropriate employee or department.
• Transfer callers to voicemail when needed.
• Provide callers with facility information (address, directions, website, etc.).
• Receive, sort and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS).
• Assist in ordering, receiving, stocking and distribution of office supplies.
• Assist with other clerical duties as needed.
• Perform special projects and duties as assigned.

Skills

Phone etiquette

Verbal & written English communication

Confidentiality

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Power Point

Outlook

Internet navigation

Job description

Alliance Health Group seeks a part-time Receptionist to calmly manage front-desk duties and provide professional support in our Ridge Valley Center for Nursing and Rehabilitation location in North Carolina.

The role includes answering calls, directing inquiries, handling mail, and performing general clerical tasks to support daily operations. Ideal candidates bring excellent phone etiquette, basic MS Office skills, and the ability to maintain confidentiality in a busy healthcare environment.