Clinic/Practice Assistant, Gastroenterology

Cooley Dickinson Medical Group; Northampton (MA); On-site; USD 2,440,000 - 3,436,000; Full time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. is hiring a Clinic/Practice Assistant in Florence, MA. The role focuses on managing a high volume of patient and caller calls, scheduling appointments, and performing routine administrative tasks in a busy gastroenterology practice.

You will be cross-trained for front desk duties, including welcoming patients, check-in/out support, and ensuring a welcoming, efficient patient experience. Onsite, Monday–Friday, 8:30 am–5:00 pm.

Qualifications

• High School Diploma or equivalent required.
• Office experience preferred; candidates with strong customer service experience encouraged to apply.
• Certified Medical Administrative Assistant certification preferred, but not required.

Responsibilities

• Greet and assist patients in a professional and welcoming manner.
• Answer phone calls, respond to routine inquiries, and take clear messages.
• Schedule, check in, and check out patients for appointments.
• Manage a high volume of incoming phone calls while maintaining a professional, helpful, and patient-focused approach.
• Maintain appointment records and support patient flow throughout the practice.
• File, scan, print, and manage documents related to patient care and office operations.
• Support routine clerical and administrative tasks such as forms, records, schedules, and correspondence.
• Collaborate with team members to help ensure the practice runs smoothly each day.

Skills

Customer service

Clear communication

Organization

Multitasking

Office technology

Education

High School Diploma or equivalent

Certified Medical Administrative Assistant (preferred)

Tools

Microsoft Office

Job description

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Location: 10 Main Street, Florence, MA

Schedule: Monday - Friday, 8:30 am to 5:00 pm

Are you looking for a great entry-level opportunity to grow your career in healthcare? Our Gastroenterology practice in the heart of Florence is seeking a friendly, organized, and customer-service-focused Clinic/Practice Assistant to join our team. This is a phone-heavy role, with the majority of the day focused on managing a high volume of patient and caller phone calls, so we are looking for someone who communicates clearly, stays organized, and enjoys helping others in a busy clinical office setting.

Located right in the center of Florence, this practice offers the convenience of being near great shops, restaurants, and local places to enjoy before or after work. This is a wonderful opportunity for someone who enjoys helping others, creating a positive first impression, and supporting patients and care teams in a busy clinical office setting.

About the Role

In this role, you will help support the daily operations of the practice, with the majority of your day focused on managing a high volume of phone calls, responding to patient and caller needs, scheduling appointments, and assisting with routine administrative tasks. You will also have the opportunity to be cross-trained in front desk duties, including welcoming patients, check-in and check-out support, and helping create a smooth, welcoming, and efficient experience for patients and staff.

What You’ll Do

• Greet and assist patients in a professional and welcoming manner.
• Answer phone calls, respond to routine inquiries, and take clear messages.
• Schedule, check in, and check out patients for appointments.
• Manage a high volume of incoming phone calls while maintaining a professional, helpful, and patient-focused approach.
• Maintain appointment records and support patient flow throughout the practice.
• File, scan, print, and manage documents related to patient care and office operations.
• Support routine clerical and administrative tasks such as forms, records, schedules, and correspondence.
• Collaborate with team members to help ensure the practice runs smoothly each day.

Qualifications

• High School Diploma or equivalent required.
• Office experience preferred; candidates with strong customer service experience are encouraged to apply.
• Certified Medical Administrative Assistant certification preferred, but not required.

We’re looking for someone who:

• Brings excellent customer service skills and enjoys working with people.
• Communicates clearly and professionally with patients, callers, and team members.
• Is organized, dependable, and able to manage multiple tasks in a fast-paced environment.
• Has strong attention to detail and follows established processes.
• Is comfortable using office technology, including phones, email, scanning, printing, and Microsoft Office tools.
• Is interested in building experience in a healthcare setting.

Additional Job Details (if applicable)

Why Join Us?

At Mass General Brigham, our employees are our most important resource. We are committed to offering a comprehensive, competitive benefits package designed to support your health, financial well-being, professional growth, and life outside of work.

Benefits and offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Remote Type

Onsite

Work Location

10 Main Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.