Patient Flow Operations Manager

Compass Group, North America; Warren (MI); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Wellness Programs

Job summary

TouchPoint in the United States seeks a Patient Flow Manager to lead a team of Patient Flow Coordinators, Constant Observers, and Patient Transporters within a hospital setting. You will oversee daily operations, staffing, engagement, and service excellence, while collaborating with hospital leadership to ensure safe, patient-centered observation services.

The role focuses on staffing operations, associate development, quality assurance, client relationships, and regulatory compliance,

Qualifications

• Management experience in hospital environment and/or patient transportation.
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.
• Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.

Responsibilities

• Lead a team of patient transporters and constant observers.
• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
• Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
• Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
• Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
• Performs other duties as assigned.

Skills

Management experience

Analytical ability

Computer skills

Tools

Windows OS

Job description

TouchPoint in the United States seeks a Patient Flow Manager to lead a team of Patient Flow Coordinators, Constant Observers, and Patient Transporters within a hospital setting. You will oversee daily operations, staffing, engagement, and service excellence, while collaborating with hospital leadership to ensure safe, patient-centered observation services.

The role focuses on staffing operations, associate development, quality assurance, client relationships, and regulatory compliance,