Patient Flow Manager — Hospital Ops & Team Leader

TouchPoint Support Services; Warren (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

TouchPoint is seeking a Patient Flow Manager to lead a team of Patient Flow Coordinators, Constant Observers, and Patient Transporters in a hospital environment. You will manage daily operations, staffing, employee engagement, and service excellence, ensuring safe, patient-centered observation services across assigned facilities.

Responsibilities include oversight of staffing, associate development, and regulatory compliance, while driving performance and employee retention.

Qualifications

• Management experience in hospital environment.
• Analytical ability to interpret data and identify trends.
• Basic computer skills and ability to troubleshoot software systems.

Responsibilities

• Lead a team of patient transporters and constant observers.
• Ensure compliance with regulatory requirements and safety practices.
• Coordinate Patient Transportation activities with other departments and service providers.
• Oversee staffing, training, and quality assurance to maintain service excellence.

Skills

Management

Analytical thinking

Computer literacy

Job description

TouchPoint is seeking a Patient Flow Manager to lead a team of Patient Flow Coordinators, Constant Observers, and Patient Transporters in a hospital environment. You will manage daily operations, staffing, employee engagement, and service excellence, ensuring safe, patient-centered observation services across assigned facilities.

Responsibilities include oversight of staffing, associate development, and regulatory compliance, while driving performance and employee retention.