Hospital Patient Flow Operations Manager

Compass Group USA; Birmingham (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

TouchPoint, a provider within Compass Group USA, seeks a Patient Flow Manager to lead a team of Coordinators and Transporters in a hospital setting. You will ensure safe, efficient patient movement and uphold service standards.

You will guide operations, enforce transport and infection prevention procedures, and optimize dispatch workload while collaborating with clinical and support departments to meet service-level goals.

Qualifications

• Minimum of two years of management or supervisory experience in a hospital, healthcare operations, patient transport, patient sitter, logistics, or related environment preferred.
• Demonstrated ability to analyze operational and statistical data, identify trends, and implement process improvements.
• Strong leadership, communication, customer service, and problem-solving skills.
• Proficiency with Microsoft Office applications and Windows-based operating systems.
• Ability to troubleshoot software and technology-related issues and coordinate resolution with internal or external support teams.
• Knowledge of hospital operations, patient flow processes, and patient transportation services preferred.

Responsibilities

• Provide leadership, coaching, and daily oversight to Patient Flow Coordinators, Dispatchers, and Patient Transporters
• Apply and reinforce knowledge of patient transport procedures, infection prevention protocols, patient safety standards, and proper body mechanics
• Oversee and manage dispatch operations, including workload distribution, prioritization of transport requests, and transporter utilization
• Monitor patient flow activities and identify opportunities to improve operational efficiency, service levels, and patient experience
• Collaborate with clinical and support departments to coordinate patient transportation services and establish service-level expectations as needed
• Ensure compliance with all applicable federal, state, and local regulations, as well as organizational policies and standards, including those of The Joint Commission (TJC), OSHA, and CDC
• Recruit, onboard, train, develop, and evaluate staff, including Patient Flow Coordinators, Dispatchers, Constant Observers, Patient Transporters, and other support personnel
• Assist the Unit Director in achieving departmental goals, monitoring performance metrics, and maintaining budgetary objectives
• Support ongoing quality improvement initiatives and utilize operational data to drive performance improvements
• Address service issues, resolve operational challenges, and ensure a high level of customer satisfaction
• Perform other duties as assigned

Skills

Two years management experience

Leadership

Communication

Problem-solving

Microsoft Office

Tools

Windows OS

Microsoft Office

Job description

TouchPoint, a provider within Compass Group USA, seeks a Patient Flow Manager to lead a team of Coordinators and Transporters in a hospital setting. You will ensure safe, efficient patient movement and uphold service standards.

You will guide operations, enforce transport and infection prevention procedures, and optimize dispatch workload while collaborating with clinical and support departments to meet service-level goals.