Patient Flow Coordinator (Hospital Unit)

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,240 - 38,007; Full time

Job summary

Beth Israel Lahey Health is seeking an administrative support role to facilitate efficient patient movement within a unit. You will coordinate admissions, transfers, and discharges, and partner with nurses to ensure timely communication and high-quality service for patients and families.

The role requires basic computer skills and prior customer service experience, with a strong emphasis on patient-facing communication and teamwork in a fast-paced healthcare setting.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers; ability to navigate web-based applications.

Responsibilities

• Facilitates patient flow through the unit and coordinates admissions with staff.
• Answers patient call lights promptly and greets patients, families, and visitors.
• Uses information systems supporting unit operations and assists with IT issue resolution.
• Maintains equipment and supplies; manages patient valuables and equipment logs.
• Supports compliance with JCAHO standards and unit-based processes.

Skills

Customer service

Computer literacy

Education

High School diploma or GED

Associate's degree preferred

Tools

Web-based applications

Job description

Beth Israel Lahey Health is seeking an administrative support role to facilitate efficient patient movement within a unit. You will coordinate admissions, transfers, and discharges, and partner with nurses to ensure timely communication and high-quality service for patients and families.

The role requires basic computer skills and prior customer service experience, with a strong emphasis on patient-facing communication and teamwork in a fast-paced healthcare setting.