Patient Flow & Bed Management Specialist

Highmark Health Company; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Allegheny Health Network in Pittsburgh is seeking a Bed Utilization and Patient Placement Coordinator to optimize bed use and patient flow across AHN facilities. You will verify insurance, coordinate transfers with physicians, care managers, and hospitals, and maintain accurate EMR bed assignments while identifying bottlenecks and implementing improvement strategies.

This role requires high school or equivalent, strong PC/multitasking capability, and call center experience; an associates degree

Qualifications

• High School/GED or six months of related experience.
• Experience operating a PC with multiple screens and software applications.
• Experience using a multichannel phone system.
• Medical terminology and insurance verification experience.
• Call center experience.

Responsibilities

• Leverages EMR data to identify bottlenecks and optimize bed utilization.
• Identify and resolve patient placement challenges.
• Maintain accurate EMR of bed assignments and insurance information.
• Coordinate transfers with physicians, care managers, and hospitals.
• Monitor bed availability and expedite patient placement to reduce wait times.
• Escalate delays to Transfer Center clinical team as needed.
• Field transfer request calls and support smooth logistics.
• Develop strategies to improve efficiency in patient placement.

Skills

PC usage and multitasking

Multi-channel phone system

Medical terminology

Insurance verification experience

Call center experience

Education

Associate Degree

Job description

Allegheny Health Network in Pittsburgh is seeking a Bed Utilization and Patient Placement Coordinator to optimize bed use and patient flow across AHN facilities. You will verify insurance, coordinate transfers with physicians, care managers, and hospitals, and maintain accurate EMR bed assignments while identifying bottlenecks and implementing improvement strategies.

This role requires high school or equivalent, strong PC/multitasking capability, and call center experience; an associates degree