Patient-First Urgent Care Center Leader

Summit Health Management; Rockaway (NJ); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Life, Disability, Vis

FSA coverages and a 401k savings plan

Job summary

Summit Health Management seeks an Office Supervisor to oversee the administrative, financial, and operational aspects of an urgent care location. The role partners with the Practice Manager to support a patient-centric experience from welcome to departure and ensure a hospitable environment.

The position requires at least 1 year of supervising experience, strong communication skills, and the ability to multitask. On-site work, long shifts, and weekend coverage are expected.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in management, business or related field preferred (experience can substitute).
• Minimum 1 year of supervising or managing experience.
• Ability to multitask.
• Proficient with PC and Microsoft Office.
• Excellent communication and coaching skills.
• Bilingual abilities may be required by location.
• BLS certification required at time of hire.

Responsibilities

• Managing team members in partnership with Practice Manager.
• Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment.
• Supporting overall functions of the site, team, and providers with day-to-day operations.
• Managing the performance of the site; tracking patient flow, registration delays, and post-discharge follow-ups.
• Assisting the Practice Manager in scheduling non-providers.
• Ordering all medical supplies and office materials.
• Opening and closing the site as needed.
• Collaborating with HR to develop staff and handle employee relations issues.
• Maintaining patient confidentiality per HIPAA.

Skills

Exceptional communication skills

Multitasking

Bilingual language skills

Basic Life Support (BLS) certification

Good computer skills

Education

Bachelor’s degree in management, business or other applicable degree

High School Diploma or GED

Relevant management experience in lieu of degree

Tools

Microsoft Office

Job description

Summit Health Management seeks an Office Supervisor to oversee the administrative, financial, and operational aspects of an urgent care location. The role partners with the Practice Manager to support a patient-centric experience from welcome to departure and ensure a hospitable environment.

The position requires at least 1 year of supervising experience, strong communication skills, and the ability to multitask. On-site work, long shifts, and weekend coverage are expected.