Gastroenterology Medical Receptionist - Day Shift, Growth

Trinity Health Of New England; Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits from day 1

Career growth

Diversity & inclusion

Job summary

Trinity Health Of New England is seeking a full-time Front Desk/Registration professional for its Gastroenterology Specialty Practice in Springfield, MA. You will greet patients, collect co-pays, and schedule appointments while ensuring smooth daily operations within a patient-centered team.

The role emphasizes accurate data entry, strong customer service, and collaboration with internal staff and external customers. Day shift, benefits from day 1, and opportunities for growth are highlighted.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or billing preferred; knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills; proficiency in Windows and Microsoft Office; accuracy and dependability required.

Responsibilities

• Greets and communicates with patients via phone or in person.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Skills

Customer service

Phone etiquette

Scheduling

Billing knowledge

Microsoft Office

Keyboard skills

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Office

Job description

Trinity Health Of New England is seeking a full-time Front Desk/Registration professional for its Gastroenterology Specialty Practice in Springfield, MA. You will greet patients, collect co-pays, and schedule appointments while ensuring smooth daily operations within a patient-centered team.

The role emphasizes accurate data entry, strong customer service, and collaboration with internal staff and external customers. Day shift, benefits from day 1, and opportunities for growth are highlighted.