Patient-First Medical Receptionist - Day-One Benefits

Trinity Health; Waterford Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering outstanding service while supporting efficient office operations and exceptional patient care.

The role involves welcoming patients, verifying registration and insurance, scheduling appointments, handling calls, collecting payments, and coordinating with clinicians to ensure a smooth patient experience across Southeast Michigan.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–2 years of medical/office or customer service experience preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering outstanding service while supporting efficient office operations and exceptional patient care.

The role involves welcoming patients, verifying registration and insurance, scheduling appointments, handling calls, collecting payments, and coordinating with clinicians to ensure a smooth patient experience across Southeast Michigan.