Front Desk Specialist — Allergy & Immunology Care

AllerVie Health; Silver Spring (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Employer HSA contribution

401(k) Plan with employer match

Generous PTO and paid holidays

Job summary

AllerVie Health is seeking a friendly, organized Medical Front Desk Representative for our Silver Spring clinic. This vital role is the first point of contact for patients and ensures a seamless and welcoming experience during check-in and check-out.

You will schedule appointments, collect co-pays, maintain records, verify insurance, and support billing inquiries in a fast-paced healthcare setting. High school diploma and healthcare front-office experience preferred.

Qualifications

• High school diploma or GED required.
• Prior experience in a healthcare front office setting preferred.
• Excellent interpersonal and customer service skills with a friendly, professional demeanor.
• Strong written and verbal communication abilities.
• Highly organized with attention to detail and ability to multitask in a fast-paced environment.
• Comfortable using Microsoft Office tools and EMR systems.

Responsibilities

• Greet patients upon arrival and manage check-in/check-out with professionalism and care.
• Answer calls, address questions, route inquiries, and take messages as needed.
• Schedule appointments and manage provider calendars including follow-ups.
• Register new patients and maintain accurate demographic, insurance, and financial information.
• Communicate arrivals, wait times, and updates to clinical staff and providers.
• Collect co-pays and payments, explain billing policies, and assist patients as needed.
• Maintain patient records through data entry, scanning, and document management.
• Verify insurance eligibility, referrals, and authorizations for upcoming appointments.
• Review billing questions, claims, or denials and gather information to support resolution.
• Monitor office supplies and support daily administrative operations.

Skills

Customer service

Communication

Organization

MS Office

EMR systems

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Job description

AllerVie Health is seeking a friendly, organized Medical Front Desk Representative for our Silver Spring clinic. This vital role is the first point of contact for patients and ensures a seamless and welcoming experience during check-in and check-out.

You will schedule appointments, collect co-pays, maintain records, verify insurance, and support billing inquiries in a fast-paced healthcare setting. High school diploma and healthcare front-office experience preferred.