Patient-First Medical Front Desk Coordinator

AllerVie Health; Midland (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Job summary

AllerVie Health is seeking a friendly, organized Medical Front Desk Representative to join our Midland clinic. This role serves as the first point of contact for patients and supports a welcoming, efficient check-in process while coordinating with clinical staff to optimize patient flow.

You will handle scheduling, check-ins, billing questions, and data entry with professionalism and empathy, contributing to high-quality allergy and immunology care.

Qualifications

• High school diploma or GED is required.
• Healthcare front desk experience is strongly preferred.
• Excellent interpersonal and customer service skills with a friendly, professional demeanor.
• Strong written and verbal communication abilities.
• Highly organized with attention to detail and ability to multitask in a fast-paced environment.
• Comfortable using Microsoft Office tools (Word, Outlook) and EMR/scheduling systems.

Responsibilities

• Greet patients warmly and manage check-in/check-out with professionalism and care.
• Answer incoming calls, address questions, route calls, and take messages as needed.
• Schedule appointments and manage provider calendars, including follow-ups.
• Register new patients and maintain accurate demographics, insurance, and financial information.
• Communicate arrivals, wait times, and updates with clinical staff and providers.
• Collect co-pays and payments, explain billing policies, and assist patients as needed.
• Maintain patient records through data entry and document management.
• Verify insurance eligibility, referrals, and authorizations for upcoming appointments.
• Review billing questions and gather information to support resolution.
• Monitor office supplies and support daily administrative operations and projects.

Skills

Interpersonal skills

Customer service

Communication skills

Organizational skills

Microsoft Office

EMR systems

Education

High school diploma or GED

Tools

EMR systems

Scheduling software

Job description

AllerVie Health is seeking a friendly, organized Medical Front Desk Representative to join our Midland clinic. This role serves as the first point of contact for patients and supports a welcoming, efficient check-in process while coordinating with clinical staff to optimize patient flow.

You will handle scheduling, check-ins, billing questions, and data entry with professionalism and empathy, contributing to high-quality allergy and immunology care.