Patient-First Front End Admin Associate

UNC Health; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Chapel Hill, NC, is seeking an Administrative Representative with autonomy to support patient services and clinic operations. The role requires one year of clerical experience and a high school diploma, with emphasis on customer service and accuracy in financial tasks.

Responsibilities include scheduling, check-in/out, collecting payments, verifying demographics/insurance, processing forms, protecting PHI, and supporting staff with inquiries.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• One year of clerical or administrative experience.
• Bachelor's or Associate's degree: no years of experience required.

Responsibilities

• Interact with patients, visitors, and staff while complying with UNC Health policies and HIPAA guidelines.
• Schedule and reschedule appointments, check in/check out, collect copayments and balances, and balance cash drawer.
• Verify demographics and insurance information and run insurance eligibility; manage PHI and related forms.
• Perform complex scheduling of patient appointments and coordinate related tasks.
• Handle incoming calls and direct inquiries; attend staff/clinic meetings and manage multiple queues.
• May train others and coordinate special projects, including interpreter services or patient transport needs.

Skills

Customer Focus

Microsoft Office

Scheduling System

Coachability

Fiscal responsibility

Conflict Resolution

Education

High school diploma or GED

Job description

UNC Health in Chapel Hill, NC, is seeking an Administrative Representative with autonomy to support patient services and clinic operations. The role requires one year of clerical experience and a high school diploma, with emphasis on customer service and accuracy in financial tasks.

Responsibilities include scheduling, check-in/out, collecting payments, verifying demographics/insurance, processing forms, protecting PHI, and supporting staff with inquiries.