Patient-Focused Admin Associate, Front End Operations

UNC Health; North Carolina; On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Hillsborough, NC seeks an administrative representative with autonomy to manage clinic procedures and patient interactions. You’ll handle scheduling, triage inquiries, collect payments, verify insurance, and maintain PHI confidentiality in a fast-paced environment.

You will work 40 hours weekly onsite in a shared services setting, collaborating across teams and contributing to administrative excellence within UNC Health’s front-end operations.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Experience in clerical/administrative roles preferred.
• Proficient with Microsoft Office and scheduling systems.

Responsibilities

• Interact with patients, visitors, and staff while complying with UNC Health policies and HIPAA guidelines; respond to inquiries in person, by phone, and electronically.
• Schedule and reschedule appointments, check in/out, collect copays and balances, balance cash drawer, and ensure revenue cycle compliance.
• Verify demographic/insurance information and run insurance eligibility; scan insurance cards and prepare required forms; contact insurance companies to verify eligibility.
• Perform complex scheduling for patient appointments and linked visits; coordinate referrals and orders as needed.
• Handle incoming calls and direct accordingly; respond to staff messages and emails; participate in staff/clinic meetings.
• May train others and coordinate special projects; arrange interpreter services or patient transport as needed.

Skills

Customer focus

Scheduling

Microsoft Office

HIPAA compliance

Communication skills

Education

High school diploma or GED

Tools

Epic

Billing software

Job description

UNC Health in Hillsborough, NC seeks an administrative representative with autonomy to manage clinic procedures and patient interactions. You’ll handle scheduling, triage inquiries, collect payments, verify insurance, and maintain PHI confidentiality in a fast-paced environment.

You will work 40 hours weekly onsite in a shared services setting, collaborating across teams and contributing to administrative excellence within UNC Health’s front-end operations.