Patient-First Front Desk Specialist

OSF HealthCare; Alton (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

OSF HealthCare’s Front Office Assistant role is the welcoming face of the medical practice, delivering patient-centered service in person or over the phone. You’ll manage reception, registration, scheduling, and co-pay collection while coordinating with providers, staff, and insurance companies to meet patient needs.

Ideal candidates bring strong customer service, basic Microsoft Office skills, and familiarity with EMR systems.

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft applications proficiency.
• Excellent Customer Service skills.

Responsibilities

• Greet patients and provide exceptional front office service.
• Handle scheduling and registration per guidelines.
• Communicate with insurance companies for patient benefits and prior authorizations.
• Answer incoming/outgoing calls, collect co-pays, schedule appointments.

Skills

Customer service

Typing & filing

Telephone skills

Microsoft Office basics

Attention to detail

Education

High School diploma or GED

Tools

EMR systems

Medical terminology knowledge

ICD-10 / CPT knowledge

Job description

OSF HealthCare’s Front Office Assistant role is the welcoming face of the medical practice, delivering patient-centered service in person or over the phone. You’ll manage reception, registration, scheduling, and co-pay collection while coordinating with providers, staff, and insurance companies to meet patient needs.

Ideal candidates bring strong customer service, basic Microsoft Office skills, and familiarity with EMR systems.